Shipping and Delivery FAQs

Do you offer international shipping?

Yes, we ship worldwide!

What are the shipping costs?

• Free Shipping: Available for orders over $200 USD.

• Flat Rate Shipping: A fixed fee applies to orders under $200 CAD/USD.

  Note: Shipping fees do not include import taxes or customs duties, which may be charged upon delivery. See details below.

How long does shipping take?

• Processing Time: 3–5 business days for standard orders.

  • For Pre-Orders, processing may take 10–15 business days.

• Delivery Time: 5–10 business days after processing, depending on your location.

How can I track my order?

Once your order ships, you'll receive an email with a tracking number. Use this number to monitor your shipment with carriers like UPS, DHL, FedEx, or SF Express.

What currency are your prices listed in?

Prices are displayed in USD (US Dollars).

Taxes and Duties

JelloJello ships all orders from Shanghai, China. Import duties and taxes vary by country and are not included in the garment or shipping prices.

• Delivery Duty Unpaid (DDU): You are responsible for any additional fees, including import duties, taxes, or handling charges, applied by your local customs office.

• For specific details about these charges, please contact your local customs authority.

• We are not liable for replacing or refunding orders delayed or held in customs.

Note

JelloJello reserves the right to amend this policy at any time. Changes will take effect immediately upon being posted on our website.